Welcome to Soul Crafter. This Privacy Policy outlines our collection, usage and protection rules of user information, governed by Hong Kong Personal Data (Privacy) Ordinance Cap.486, applicable to soulcrafterofficial.com website, game client and all affiliated services.
We collect three categories of information: voluntarily submitted account details ; automatic device data such as device model, OS version and IP address; anonymous in-game statistics including gameplay progress and session logs. Such data is solely utilised to maintain normal game operation, fix technical faults, optimize game content and deliver after-sales support.
We never sell or lease users’ personal information to third parties. Limited necessary data can only be shared with certified analytics and hosting vendors to sustain regular service running. We deploy standard encryption and security protocols for data protection, while full data security cannot be guaranteed under internet environment limitations.
Users aged under 13 shall access our service only with legal guardian’s explicit approval. You are entitled to apply for data access, amendment or permanent deletion via our official contact mailbox.
Your access, download and in-game usage of Soul Crafter and its official website soulcrafterofficial.com constitute your full legal acceptance of these Terms of Service. These Terms shall be governed exclusively by the laws of the Hong Kong Special Administrative Region of the People’s Republic of China. If you disagree with any content under these terms, you must immediately uninstall the game and discontinue all use of our services.
Users must be aged 13 or above to register an account and access game content. If you are under 13 years of age, you may only use our service with explicit permission and supervision from your legal guardians. You bear full responsibility for all activities, purchases and in-game behaviors occurring under your account, whether operated by yourself or third parties accessing your login credentials. You shall properly safeguard your account username and password; the Company is not liable for any property loss caused by your improper password disclosure or account sharing.
It is strictly forbidden to use cheats, third-party plug-ins, automated scripts, exploiting unpatched game bugs, harass or insult other players, spread illegal information, or conduct any behaviors that damage game operating environment. We reserve the right to restrict game permissions, suspend or permanently ban your account without prior notice once violation is confirmed, and no relevant in-game purchase refund shall be granted for banned accounts.
All intellectual property rights including game artwork, source code, core gameplay design, character models, map resources and all in-game digital assets are fully owned by our Hong Kong registered operating company. Users are granted a limited, non-transferable, non-sub-licensable and non-commercial personal license solely for individual entertainment purposes. Any unauthorized reproduction, cracking, reverse engineering, resale or commercial use of our game resources is prohibited.
We reserve the absolute right to amend these service terms, carry out routine server maintenance, upgrade game content, temporarily suspend or permanently terminate all or partial game services without advance notice due to business adjustment, policy compliance or force majeure. Continued use of Soul Crafter after the updated terms are published on our official website means you automatically accept the latest revised clauses.
Given the intangible attribute of digital virtual commodities, most completed in-app purchases are non-refundable by default.
Refund applications are only reviewed for eligible cases: duplicate charges, official payment system errors, or successfully completed payments with undelivered purchased in-game items. All refund requests must be submitted within a reasonable timeframe after payment.
Refund Application Process
Collect your full order receipt, transaction ID and relevant screenshot as supporting evidence.
Send your refund request with all materials to our official support email.
Our team will verify your application within standard working days and notify you of the review result via email.
Once approved, funds will be returned through your original payment method. We reserve full rights to decline any refund applications that do not meet the above qualifying criteria.
If you have questions, feedback, or support requests, please contact us:
We aim to respond as soon as possible during working days.
Soul Crafter is an open-world survival crafting game centered on resource gathering, shelter construction and hostile-environment survival. Core gameplay covers world exploration, item crafting, base development and tactical survival challenges across varied in-game maps.
Our core mission is to create accessible yet depth-rich survival gameplay: easy for new players to get started, while retaining long-term creative freedom and progressive difficulty for veteran users. Our official platform includes the website soulcrafterofficial.com and corresponding mobile game applications.
